NO_ORG — Key valid but no organization found

Summary

The key is recognized but has no organization attached — usually because the org was deleted, downgraded to a state that disables the key, or the key was created during a half-completed signup.

HTTP status

401 Unauthorized. Standard envelope.

Example response

{
  "success": false,
  "error": {
    "code": "NO_ORG",
    "message": "API key is not associated with an active organization.",
    "request_id": "req_01HXJZK4ABCDEF",
    "doc_url": "https://docs.surveycoder.io/errors/no-org"
  }
}

Why this happens

• The organization that owned the key was deleted.
• Signup didn’t complete — the key was issued before the org row was committed.
• An admin manually unlinked the key from the org.

How to fix it

1. Sign in to surveycoder.io. If you land on a “Create your organization” screen, signup didn’t complete — finish it.
2. If your org should exist but no longer does, the workspace may have been deleted by a teammate. Check with whoever administers the account.
3. Generate a fresh key once you confirm the org is active.
4. If none of the above applies, email support@surveycoder.io with the request_id — this is rare and usually points at a data issue we can fix.

Related

• AUTH_ERROR
• UNAUTHORIZED