CONFIG_ERROR — Server missing required configuration

Summary

A required server-side configuration value is missing — for example, a service role key or signing secret that should be set in the API’s environment. Nothing you can do from the client side. This is rare and usually points at a deploy issue we need to fix.

HTTP status

500 Internal Server Error. Standard envelope.

Example response

{
  "success": false,
  "error": {
    "code": "CONFIG_ERROR",
    "message": "Server configuration error. Please contact support.",
    "request_id": "req_01HXJZK4ABCDEF",
    "doc_url": "https://docs.surveycoder.io/errors/config-error"
  }
}

Why this happens

A required environment variable or secret is unset, malformed, or pointing at a resource that doesn’t exist. We never expose the specific missing variable in the error message (that would be a security leak).

How to fix it

1. Email support@surveycoder.io with the request_id. Include the endpoint you called and the timestamp.
2. Check the status page — if there’s an active incident, we’re already on it.
3. Don’t retry in a tight loop — CONFIG_ERROR won’t fix itself without a deploy.

Related

• INTERNAL_ERROR
• SERVICE_UNAVAILABLE